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How Much Do MSPs Charge Per User? Only 6 of 1,310 MSP Websites We Checked Post a Per-User Price

How much do MSPs charge per user? On November 11, 2026 we checked the websites of 1,512 small managed IT and managed security firms in SBA’s Small Business Search. Only 6 of the 1,310 sites we could reach post a per-user monthly price, ranging from $38 to $279 with a median of $118. Just 0.8% post any managed-service price at all.

Key findings

  1. Only 11 of the 1,310 MSP websites we reached (0.8%) publish any price for managed IT services, and only 6 (0.5%) publish a per-user monthly price.
  2. The 13 per-user price points we found run from $38 to $279 a month, with a median of $118.
  3. 143 sites (10.9%) use quote-request language such as “request a quote” or “contact us for pricing”, 95% of them without posting any price.
  4. 156 sites (11.9%) link from the homepage to a page whose link mentions pricing, plans, packages, cost or rates; most of those pages carry no dollar figure.
  5. Firms whose homepage pitches small and mid-sized businesses publish prices at 2.2%, against 0.0% for federal-focused firms.
  6. At the median help desk rate on federal GSA contracts ($76 an hour), the median per-user price buys about 1.5 hours of help desk labor per user per month.
  7. 3 firms post hourly rates; the median of their posted rates is $150 an hour, against $76 for help desk and $115 for systems administrators on GSA contracts.

Free to cite and republish with a link to this page. All results are aggregates; no MSP is named.

1,310MSP websites reached (1,512 in the frame)
0.8%post any managed-service price
$118median published per-user price, per month (13 price points)
10.9%use quote-request language

What MSP websites disclose

We fetched each homepage, followed up to three same-site links whose path or text mentions pricing, price, plans, packages, cost or rates, and read every dollar figure on those pages. 156 sites (11.9%) have such a link. Most lead to pages with no dollar figure: a “pricing” or “packages” page that describes tiers and ends in a contact form. 11 sites carry a price for managed IT work, and 6 carry a per-user price.

Websites reachedWebsites reached: 1,310 of 1,310 (100.0%)1,310 (100.0%)Link to a pricing, plans, packages or cost pageLink to a pricing, plans, packages or cost page: 156 of 1,310 (11.9%)156 (11.9%)Quote-request language (no price needed)Quote-request language (no price needed): 143 of 1,310 (10.9%)143 (10.9%)Publish any managed-service pricePublish any managed-service price: 11 of 1,310 (0.8%)11 (0.8%)Publish a per-user pricePublish a per-user price: 6 of 1,310 (0.5%)6 (0.5%)

Share of 1,310 reachable sites. A site can appear in several bars. “Any managed-service price” counts per-user, per-device, per-server and flat monthly IT plans; hourly rates alone are not counted.

The published per-user prices

Each dot is one per-user monthly price on one firm’s site, placed by its position on that firm’s own price list. 5 of the 6 firms list two or more per-user tiers, so the lowest of those is the entry tier and the highest is the top tier, whatever the firm calls them (Starter, Essentials, Pro, Shield). Where a firm quotes a range, such as $30 to $50, the dot sits at the midpoint.

$0$50$100$150$200$250$300$350Entry tier (lowest of 2+)n = 5$37.50 per user per month (entry tier (lowest of 2+))$40.00 per user per month (entry tier (lowest of 2+))$79.00 per user per month (entry tier (lowest of 2+))$99.00 per user per month (entry tier (lowest of 2+))$100.00 per user per month (entry tier (lowest of 2+))median $79Middle tiern = 2$149.00 per user per month (middle tier)$150.00 per user per month (middle tier)Top tier (highest of 2+)n = 5$100.00 per user per month (top tier (highest of 2+))$118.00 per user per month (top tier (highest of 2+))$162.50 per user per month (top tier (highest of 2+))$200.00 per user per month (top tier (highest of 2+))$279.00 per user per month (top tier (highest of 2+))median $162Only one per-user pricen = 1$129.00 per user per month (only one per-user price)
Price type Points 25th pct. Median 75th pct. Range
Per user per month, every published price point 13 $99 $118 $150 $38 to $279
Per user, lowest price on a list of 2 or more 5 $40 $79 $99 $38 to $100
Per user, highest price on a list of 2 or more 5 $118 $162 $200 $100 to $279
Per user, firms with one published price 1 – $129 – $129 to $129
Per device or workstation per month (lowest listed) 3 – $7 – $6 to $99
Per server per month (lowest listed) 1 – $299 – $299 to $299
Flat monthly managed IT plan (lowest listed) 1 – $2,500 – $2,500 to $2,500
Hourly rate (median of each firm’s posted rates) 3 – $150 – $90 to $200

Monthly U.S. dollars as posted. Annual prices divided by 12. Percentiles shown only where there are at least 4 points.

Published price lists, anonymized

  • One firm lists 2 per-user prices: $25 to $50 / $75 to $250 per user or per device per month.
  • One firm lists 2 per-user prices: $30 to $50 / $80 to $120 per user or per device per month.
  • One firm lists 3 per-user prices: $79 / $149 / $279 per user per month.
  • One firm lists 2 per-user prices: $99 / $118 per user per month.

Firms are not named. Where a firm posts a range, the chart and statistics use its midpoint.

What each price includes

For each per-user price we read the package text that follows it, up to the next per-user price, and flagged eight service types. The matrix shows every published per-user price from lowest to highest. Blue means the package text names that service.

$38entry$40entry$79entry$99entry$100top$100entry$118top$129single$149middle$150middle$162top$200top$279topHelp desk or remote support$37.50 per user (entry): Help desk or remote support not named in the package text$40.00 per user (entry): Help desk or remote support not named in the package text$79.00 per user (entry): Help desk or remote support not named in the package text$99.00 per user (entry): Help desk or remote support named in the package text$100.00 per user (top): Help desk or remote support not named in the package text$100.00 per user (entry): Help desk or remote support named in the package text$118.00 per user (top): Help desk or remote support named in the package text$129.00 per user (single): Help desk or remote support named in the package text$149.00 per user (middle): Help desk or remote support not named in the package text$150.00 per user (middle): Help desk or remote support not named in the package text$162.50 per user (top): Help desk or remote support not named in the package text$200.00 per user (top): Help desk or remote support not named in the package text$279.00 per user (top): Help desk or remote support not named in the package textSecurity stack (EDR, MDR, SOC, antivirus)$37.50 per user (entry): Security stack (EDR, MDR, SOC, antivirus) not named in the package text$40.00 per user (entry): Security stack (EDR, MDR, SOC, antivirus) not named in the package text$79.00 per user (entry): Security stack (EDR, MDR, SOC, antivirus) not named in the package text$99.00 per user (entry): Security stack (EDR, MDR, SOC, antivirus) named in the package text$100.00 per user (top): Security stack (EDR, MDR, SOC, antivirus) not named in the package text$100.00 per user (entry): Security stack (EDR, MDR, SOC, antivirus) named in the package text$118.00 per user (top): Security stack (EDR, MDR, SOC, antivirus) named in the package text$129.00 per user (single): Security stack (EDR, MDR, SOC, antivirus) named in the package text$149.00 per user (middle): Security stack (EDR, MDR, SOC, antivirus) named in the package text$150.00 per user (middle): Security stack (EDR, MDR, SOC, antivirus) not named in the package text$162.50 per user (top): Security stack (EDR, MDR, SOC, antivirus) named in the package text$200.00 per user (top): Security stack (EDR, MDR, SOC, antivirus) not named in the package text$279.00 per user (top): Security stack (EDR, MDR, SOC, antivirus) named in the package textBackup or disaster recovery$37.50 per user (entry): Backup or disaster recovery not named in the package text$40.00 per user (entry): Backup or disaster recovery not named in the package text$79.00 per user (entry): Backup or disaster recovery not named in the package text$99.00 per user (entry): Backup or disaster recovery not named in the package text$100.00 per user (top): Backup or disaster recovery not named in the package text$100.00 per user (entry): Backup or disaster recovery named in the package text$118.00 per user (top): Backup or disaster recovery not named in the package text$129.00 per user (single): Backup or disaster recovery not named in the package text$149.00 per user (middle): Backup or disaster recovery not named in the package text$150.00 per user (middle): Backup or disaster recovery not named in the package text$162.50 per user (top): Backup or disaster recovery not named in the package text$200.00 per user (top): Backup or disaster recovery not named in the package text$279.00 per user (top): Backup or disaster recovery not named in the package text24/7 coverage$37.50 per user (entry): 24/7 coverage not named in the package text$40.00 per user (entry): 24/7 coverage not named in the package text$79.00 per user (entry): 24/7 coverage not named in the package text$99.00 per user (entry): 24/7 coverage named in the package text$100.00 per user (top): 24/7 coverage not named in the package text$100.00 per user (entry): 24/7 coverage named in the package text$118.00 per user (top): 24/7 coverage named in the package text$129.00 per user (single): 24/7 coverage named in the package text$149.00 per user (middle): 24/7 coverage named in the package text$150.00 per user (middle): 24/7 coverage not named in the package text$162.50 per user (top): 24/7 coverage not named in the package text$200.00 per user (top): 24/7 coverage not named in the package text$279.00 per user (top): 24/7 coverage named in the package textMicrosoft 365 or Workspace management$37.50 per user (entry): Microsoft 365 or Workspace management not named in the package text$40.00 per user (entry): Microsoft 365 or Workspace management not named in the package text$79.00 per user (entry): Microsoft 365 or Workspace management not named in the package text$99.00 per user (entry): Microsoft 365 or Workspace management named in the package text$100.00 per user (top): Microsoft 365 or Workspace management not named in the package text$100.00 per user (entry): Microsoft 365 or Workspace management not named in the package text$118.00 per user (top): Microsoft 365 or Workspace management named in the package text$129.00 per user (single): Microsoft 365 or Workspace management named in the package text$149.00 per user (middle): Microsoft 365 or Workspace management not named in the package text$150.00 per user (middle): Microsoft 365 or Workspace management named in the package text$162.50 per user (top): Microsoft 365 or Workspace management not named in the package text$200.00 per user (top): Microsoft 365 or Workspace management named in the package text$279.00 per user (top): Microsoft 365 or Workspace management not named in the package textOnsite visits$37.50 per user (entry): Onsite visits named in the package text$40.00 per user (entry): Onsite visits not named in the package text$79.00 per user (entry): Onsite visits not named in the package text$99.00 per user (entry): Onsite visits not named in the package text$100.00 per user (top): Onsite visits not named in the package text$100.00 per user (entry): Onsite visits not named in the package text$118.00 per user (top): Onsite visits not named in the package text$129.00 per user (single): Onsite visits not named in the package text$149.00 per user (middle): Onsite visits not named in the package text$150.00 per user (middle): Onsite visits not named in the package text$162.50 per user (top): Onsite visits not named in the package text$200.00 per user (top): Onsite visits not named in the package text$279.00 per user (top): Onsite visits not named in the package textvCIO, roadmap or business reviews$37.50 per user (entry): vCIO, roadmap or business reviews not named in the package text$40.00 per user (entry): vCIO, roadmap or business reviews not named in the package text$79.00 per user (entry): vCIO, roadmap or business reviews not named in the package text$99.00 per user (entry): vCIO, roadmap or business reviews not named in the package text$100.00 per user (top): vCIO, roadmap or business reviews not named in the package text$100.00 per user (entry): vCIO, roadmap or business reviews not named in the package text$118.00 per user (top): vCIO, roadmap or business reviews named in the package text$129.00 per user (single): vCIO, roadmap or business reviews not named in the package text$149.00 per user (middle): vCIO, roadmap or business reviews named in the package text$150.00 per user (middle): vCIO, roadmap or business reviews named in the package text$162.50 per user (top): vCIO, roadmap or business reviews not named in the package text$200.00 per user (top): vCIO, roadmap or business reviews not named in the package text$279.00 per user (top): vCIO, roadmap or business reviews not named in the package textSecurity awareness training$37.50 per user (entry): Security awareness training not named in the package text$40.00 per user (entry): Security awareness training not named in the package text$79.00 per user (entry): Security awareness training not named in the package text$99.00 per user (entry): Security awareness training not named in the package text$100.00 per user (top): Security awareness training not named in the package text$100.00 per user (entry): Security awareness training not named in the package text$118.00 per user (top): Security awareness training named in the package text$129.00 per user (single): Security awareness training not named in the package text$149.00 per user (middle): Security awareness training named in the package text$150.00 per user (middle): Security awareness training named in the package text$162.50 per user (top): Security awareness training not named in the package text$200.00 per user (top): Security awareness training not named in the package text$279.00 per user (top): Security awareness training not named in the package text

Across all 13 price points, help desk or remote support is named in 4, a security stack (EDR, MDR, SOC or antivirus) in 7, backup in 1, 24/7 coverage in 6, Microsoft 365 management in 5, and security awareness training in 3. A blank cell can mean the service is listed elsewhere on the page rather than under that price.

Published pricing by state

States with at least 25 reachable MSP websites in the frame. Click a column header to sort. The frame comes from SBA’s database of firms registered for federal contracting, so Virginia and Maryland are over-represented.

State Sites reached Pricing link Any price posted Per-user price Quote language SMB pitch on homepage
Virginia 164 7.3% 0.6% (1) 1 7.3% 45.1%
Texas 139 8.6% 0.0% (0) 0 11.5% 27.3%
Florida 128 10.9% 1.6% (2) 1 13.3% 37.5%
Maryland 121 8.3% 0.8% (1) 0 7.4% 34.7%
California 91 16.5% 0.0% (0) 0 9.9% 39.6%
Georgia 83 3.6% 0.0% (0) 0 7.2% 24.1%
Pennsylvania 44 11.4% 0.0% (0) 0 15.9% 50.0%
New York 40 17.5% 2.5% (1) 0 17.5% 27.5%
North Carolina 35 17.1% 0.0% (0) 0 5.7% 28.6%
New Jersey 34 17.6% 0.0% (0) 0 14.7% 32.4%
Illinois 28 17.9% 0.0% (0) 0 10.7% 21.4%
Michigan 26 15.4% 0.0% (0) 0 15.4% 38.5%
Other states (under 25 sites each) 377 15.1% 1.6% (6) 4 12.2% 31.3%

By homepage focus and firm age

SBA’s profiles carry no employee or revenue counts, so we use the founding year as a maturity proxy, and the homepage text as a market-focus proxy.

Segment Sites Any price posted Per-user price Quote language
Homepage pitches small or mid-sized businesses 446 2.2% 6 15.5%
Homepage is federal or government focused 243 0.0% 0 9.9%
Neither cue 621 0.2% 0 8.1%
Before 2010 433 0.2% 0 13.4%
2010 to 2017 395 1.0% 2 10.6%
2018 to 2021 247 0.8% 1 11.3%
2022 or later 235 1.7% 3 6.4%

Per-user price against hourly labor

Our IT hourly rates study puts the median GSA contract rate for help desk and IT support at $76 an hour and for systems administrators at $115. At the median published per-user price of $118, a client pays for roughly 1.5 hours of help desk time per user each month at that federal rate, before the MSP’s tools, security licenses and margin.

Hourly rate posted on MSP sites, median (n = 3)Hourly rate posted on MSP sites, median (n = 3): $150.00$150Help desk, GSA contract medianHelp desk, GSA contract median: $76.34$76Systems administrator, GSA contract medianSystems administrator, GSA contract median: $115.25$115Per-user monthly price, median (n = 13)Per-user monthly price, median (n = 13): $118.00$118

3 firms post hourly rates, for after-hours support, prepaid blocks of hours or project and consulting work. The median of each firm’s posted rates is $150 an hour, with a range of $90 to $200. That is 2.0 times the GSA help desk median. The comparison is not like for like: GSA rates are ceiling prices for dedicated contract labor, while these posted rates are for ad hoc after-hours, block-of-hours or project work.

How this compares with MSP surveys

The most-cited per-user figures in search results come from Kaseya’s 2023 Global MSP Benchmark Survey of 1,091 MSPs, which asked providers what they charge rather than reading published prices:

Per-user price per month Share of MSPs (Kaseya 2023)
Under $50 16%
$50 to $100 22%
$101 to $150 17%
$151 to $200 11%
$201 to $250 4%
Over $250 1%
Do not offer per-user 28%

In that survey, 38% of MSPs reported charging $100 or less per user and 17% charged $101 to $150. The published price points we found have a median of $118, and 6 of 13 are $100 or less. The two numbers measure different things: a survey answer is what a provider says it charges, while a posted price is a list price that firms choose to show, often an entry tier with a ‘starting at’ label (4 of the 13 price points carry one).

What this means for MSPs

Publishing a price is rare enough to stand out. Among the 1,310 sites we reached, 1,299 offer no managed-service price, so a buyer comparing providers online finds a dollar figure on about one site in 119. 5 of the 6 firms with per-user prices show two or three tiers, and the price lists carry conditions: 5 sites in the sample state a minimum monthly fee or commitment, and several quote onboarding separately.

For MSPs setting prices, the published points cluster around $99 to $150 per user per month (25th to 75th percentile). Comparing your own tiers against that band, and against the labor cost in our IT hourly rates data, is a quick check on whether a plan covers the support hours it promises. For the size of the market these firms compete in, see our MSP industry statistics, and for the license cost that sits under many per-user plans, our record of every Microsoft 365 price increase.

Frequently asked questions

How much do MSPs charge per user?

Among 1,310 small MSP and managed security websites in SBA’s Small Business Search that we checked on November 11, 2026, 6 published a per-user monthly price. Those 13 price points run from $38 to $279, with a median of $118 per user per month. Kaseya’s 2023 benchmark survey of 1,091 MSPs found 22% charging $50 to $100 per user and 17% charging $101 to $150.

How much does an MSP cost per month?

At the median published per-user price of $118, a 20-person office would pay about $2,360 a month before licenses and onboarding. Only 1 site in our sample posts a flat whole-office plan ($2,500 a month as a starting price), and 5 sites state a minimum monthly fee or commitment.

Why don’t MSPs publish their prices?

Most do not: 1,299 of 1,310 sites we reached had no managed-service price on the homepage or on up to three linked pricing pages, and 143 used quote-request language. Our data cannot say why, but the published packages show prices depend on user count, devices, servers and compliance scope, which firms usually size in a quote.

What is included in an MSP per-user price?

Across the 13 per-user price points, the package text named help desk or remote support for 4, a security stack for 7, backup for 1, and 24/7 coverage for 6. In this small sample a security stack is named for 2 of 5 entry-tier prices and 3 of 5 top-tier prices, so the tier name alone does not tell you what is included.

How much do MSPs charge per device?

3 firms list a per-device or per-workstation price. Two are low starting prices per desktop or workstation, $6 and $7 a month, one of them explicitly monitoring-only; the third is an all-inclusive plan at $99 per computer per month that names help desk, 24/7 monitoring and backup.

For reporters. We checked the websites of 1,512 small managed IT and managed security firms listed in the U.S. Small Business Administration’s Small Business Search on November 11, 2026. 11 of the 1,310 reachable sites (0.8%) post any price for managed IT services; 6 post a per-user monthly price. Those prices run from $38 to $279 per user per month, with a median of $118. The sample leans toward firms registered for federal contracting. Free to cite and republish with a link to this page.
Download the data. msp-published-pricing-2026.csv (CSV). Licensed under CC BY 4.0: free to reuse with attribution to The Uptime Report.

Free to cite and republish with a link. The CSV holds only aggregates: headline shares, price distributions, inclusion counts, and the state, focus and age tables. It contains no firm names, domains or per-firm prices.

Methodology

Sample frame. U.S. Small Business Administration, Small Business Search (search.certifications.sba.gov), public domain. Profiles whose capabilities statement or keywords describe managed services, managed IT, managed security, MSP or MSSP work and that list an IT NAICS code, de-duplicated to 1,512 website domains. The frame was built for our study of MSP email security and reused here. SBA’s database lists firms registered to sell to the federal government, so it leans toward federal contractors and toward Virginia, Maryland, Texas and Florida. It is not a census of U.S. MSPs. A commercial MSP directory was considered and not used because its terms forbid harvesting its listings.

Collection. November 11, 2026. For each domain: robots.txt, the homepage, and up to three same-site pages linked from the homepage whose link path or text mentions pricing, price, plans, packages, cost or rates (blog, news, case study and file links excluded). robots.txt was honored for every path (30 sites disallowed our crawler). At most 2 requests per second across the whole crawl and one at a time per site, User-Agent UptimeReportResearch/1.0 with no personal data. No forms, logins or query strings. 172 domains did not return a usable homepage and are excluded, leaving 1,310.

Extraction rule. A price is a dollar amount whose unit appears in the 70 characters after it (or 40 before): per user, seat or employee; per device, endpoint, workstation or computer; per server; per hour; or per month with no other unit (flat). Yearly prices are divided by 12. Kept only within plausibility bands (per user $10 to $750 a month, per device $5 to $500, per server $25 to $1,500, flat $99 to $25,000, hourly $40 to $400). Dropped when the surrounding text reads as a third-party, generic or worked-example figure (typically, average, industry, range, survey, savings, competitor, for example, multiply, this guide, list price), when a software license, Microsoft Extended Security Updates, hosting or a non-IT product (phones, printers, websites, ads, warranties, residential plans) is named nearby, when the price is a minimum fee or a one-time onboarding fee, when the page is a blog article, or, for flat plans, when no IT-support words appear within 200 characters. Prices count only on sites whose homepage describes managed IT, IT support or help desk work and is not led by hosting or e-discovery. Price ranges count at their midpoint. Tiers are assigned by rank on each firm’s own list (lowest = entry, highest = top). Quote language is a regular expression for request, call, contact or get followed by quote, pricing or proposal. Service inclusions are read from the text between one per-user price and the next, up to 900 characters.

Accuracy check. We read the source text of 50 randomly drawn kept extractions (seed 50) by hand. 49 were correct in value, unit and meaning (a published price for the firm’s own managed IT or support service), a precision of 98%. The one error was an add-on price for a home (residential) plan; it is excluded from the results. An earlier rule set scored 26 of 50 on a separate random draw (seed 50) and was revised to drop hosting, Microsoft ESU list prices, worked examples and guide ranges before this check. We also read 50 randomly drawn dropped extractions: 7 were genuine own prices that the filters threw away, most of them described with words such as “typically”. The counts of firms that publish prices are therefore lower bounds.

Limitations. Prices shown only as images, inside PDFs, or behind scripts that load after the page are missed. Prices on pages not linked from the homepage with a pricing-type link are missed. Posted prices are list prices, often entry tiers; contracts may differ. The per-user sample is small (6 firms), so treat the median as a description of published prices in this frame, not a national average. Not advice.

Cite as:The Uptime Report. "How Much Do MSPs Charge Per User? Only 6 of 1,310 MSP Websites We Checked Post a Per-User Price." November 2026. https://theuptimereport.com/how-much-do-msps-charge-per-user/

References

  1. U.S. Small Business Administration, Small Business Search. Accessed November 2026.
  2. SBA, About the SBA.gov website (public domain notice). Accessed November 2026.
  3. Kaseya, MSP Pricing: A Guide to Managed IT Services Pricing (2023 Global MSP Benchmark Survey results). Accessed November 2026.
  4. GSA CALC+ labor rate data, as analyzed in The Uptime Report, IT Hourly Rates 2026. Accessed November 2026.
  5. RFC 9309, Robots Exclusion Protocol. Accessed November 2026.

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