Uptime Report Research · Zoom status record, as of Nov 12, 2026

Zoom Outage History: 1,027 Incidents Since 2015, and 2026 Is the Busiest Year Yet

Zoom outage history, as of November 12, 2026: Zoom’s status page lists 1,027 incidents since March 2015, and 225 of them fell between January 1 and November 11, 2026, up 53% on the same stretch of 2025. Zoom Contact Center (54) and Zoom Phone (50) now break more often than Meetings (36). The median incident lasts 1 h 29 min.

The pages ranking for this query either show the last few incidents, count a single slice of time, or link back to Zoom. We downloaded the full record instead: all 2,236 entries on Zoom’s History tab, one JSON file per entry, then removed 1,205 scheduled maintenance windows and 4 no-impact notices. What remains is every unplanned incident Zoom has posted, with the components it marked, the status it gave each one, and when it opened and closed. We then checked it against the separate uptime page Zoom runs at uptime.zoom.us, which tells a very different story.

Key findings

• Zoom posted 225 unplanned incidents from January 1 to November 11, 2026, its highest count for that stretch in the 12 years of the record (147 in 2025, 114 in 2024, 64 in 2020).
• Voice and customer service products now lead: 92 of the 225 incidents in 2026 touched Zoom Contact Center, Zoom Phone or Zoom Virtual Agent, against 36 for Zoom Meetings.
• AI Companion components appear on 32 incidents in 2026, up from 22 in the same months of 2025; the first was October 19, 2023.
• Zoom rarely uses its outage labels: from 2023 to 2026, 7 of 679 incidents reached partial or major outage on any component, while 469 stopped at “degraded performance”.
• 33% of incidents started between 10 AM and 3 PM US Eastern, and Monday has 196 incidents against 78 on Saturday.
• Zoom’s uptime page shows Zoom Meetings at 100% in 11 of the last 13 months and flags 2 days in a year, while the status page lists 21 incidents on the core Meetings component over the same period.
• Only 2 of 1,027 incidents carry a written root cause section on the status page; the newest is the April 16, 2025 zoom.us domain block.

Has Zoom been down recently? The last ten incidents

Length runs from the earlier of Zoom’s created and started times to its resolved time. “Ongoing” means the incident was still open at our pull on November 12, 2026. Dates link to Zoom’s incident page.

Zoom posted 18 incidents in the 30 days to Nov 12, 2026. The newest, about Microsoft integrations and blamed on an underlying vendor, was still open when we pulled the data. None of the last ten reached partial or major outage on any component.

Which Zoom services break most: the component leaderboard

Incidents that name at least one component in each product family. One incident can touch several families, so rows add up to more than 1,027. Red bar and bracketed number: incidents where Zoom set a component in that family to partial or major outage. 198 incidents name no component (2 in 2026); most predate component tagging. AI Companion counts components Zoom names AIC, AI Companion, Zoom AI or ZoomMate, wherever they sit on the page.

Across the whole record, Zoom Meetings leads with 226 incidents, followed by Zoom Phone with 203 and the website and web portal with 137. The 2026 column looks different. Zoom Contact Center has 54 incidents so far this year, against 26 in the same months of 2025, and Zoom Phone 50 against 41. Of the 80 Phone or Contact Center incidents in 2026, 65 name a region in the title or in a regional component, and 44 titles mention calls, SMS, PSTN, carriers, dial-in or audio. Meetings has 36, against 31 a year earlier. Webinars appears on 3 incidents in 2026 and was last named on Oct 13, 2026.

The 15 components Zoom names most often

Zoom renamed several components over the years (for example “Zoom Video Webinars”, and the plain “Zoom Meetings” component before it moved into a group). We list names as they appear in each incident, so a renamed component can appear twice. Region is part of the name for Phone, Contact Center and Virtual Agent.

Region shows up in two places. For Phone, Contact Center and Virtual Agent, Zoom splits components by region; across the record, 72 incidents name a Global component, 67 North America, 35 EMEA and 29 APAC. Titles say more: of 398 incidents since January 2025, 206 name a place in the title.

Title matches use place words such as Europe, EU, EMEA, Japan, Australia, Saudi Arabia, India, US or Canada. An incident can name several places.

When Zoom outages happen: the clock chart

Each wedge is one hour of the day; its length is the number of incidents that started in that hour, 1,027 in all. Start is the earlier of Zoom’s created and started times. Left: US Eastern (America/New_York, with daylight saving). Right: UTC. Midnight at the top.

Zoom incidents follow the US working day. 33% began between 10 AM and 3 PM Eastern, five hours that are 21% of the day, and the peak is 12 PM ET with 81. In UTC the busiest hour is 16:00, and 28% of incidents began between 15:00 and 18:59 UTC. Weekdays from 9 AM to 5 PM Eastern hold 42% of incidents in 24% of the hours in a week. The overnight hours are not empty: 22% started between midnight and 6 AM Eastern, and 24% in 2026. The 2026 peak hour is the same.

Weekday of start in US Eastern time. Saturday and Sunday together: 15%.

This is when Zoom opened or dated the incident, not when the fault began for every user. Daytime clustering mixes two things we can’t separate from the record: more change and load during the working day, and more people noticing and reporting problems while they are on calls.

Zoom outage history by year and month

Unplanned incidents by month of start (UTC). November 2026 runs to the 12th. Darker means more incidents.

*2026 is partial. The like-for-like column compares the same calendar stretch each year. The vendor column counts incidents whose updates mention a vendor, carrier, third party or upstream provider.

The count rose from 22 in 2019 to 73 in 2020, then to 153 in 2023 and 171 in 2025. The page lists far fewer entries before 2019 (54 in four years), so treat those years as a thin record rather than a calm one. The 2026 jump is real on Zoom’s own terms: the like-for-like count is 225 against 147. More products also means more components to post about: the status page now has 306 components, and three families on our leaderboard first appear late: AI Companion in October 2023, Docs, Notes and Clips in November 2023 and Virtual Agent in March 2024. Together they account for 71 incidents in 2026.

Zoom rarely marks anything as an outage now

no component status degraded performance partial outage major outage. Red number at right: incidents with a component set to partial or major outage.

Atlassian Statuspage, which runs Zoom’s page, gives each component five states: operational, under maintenance, degraded performance, partial outage and major outage. In 2020 Zoom set a component to partial or major outage on 14 incidents. From 2023 to 2024 it did so on none, and in 2026 on 1: the January 28 WhatsApp integration fault in Contact Center. Even the Dec 16, 2025 multi-region event, which Zoom says hit inbound traffic in data centers in Europe, India, Japan, Saudi Arabia and Australia before North America, was a partial outage. Zoom’s titles changed in step: 160 of 227 titles in 2026 open with “Service Degradation”, against 6 in all of 2025. A monitoring rule that waits for “major outage” on Zoom’s page would have fired 6 times since 2015.

The biggest Zoom outages

Zoom rates each incident none, minor, major or critical. 40 carry major or critical, and only 8 of those are from 2023 on.

Length is created or started time to resolved time on the status page, which can run past the outage itself while Zoom monitors. Where Zoom wrote its own window, the text below uses it.

April 16, 2025: the zoom.us domain went dark

This is the event most people mean when they search for a Zoom outage. Zoom’s resolution note says customers in the US and international regions could not reach Zoom services because GoDaddy Registry had placed a server block on the zoom.us domain, the result of “a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry”. Zoom says there was “no product, security, network failure, or Distributed Denial of Service (DDoS) attack”. People already in a meeting or phone call stayed connected; starting, joining or scheduling failed because each needed a DNS lookup. Zoom’s note gives 11:25 AM to 1:12 PM PDT. The status entry opened at 12:17 PM PDT and closed at 5:16 PM PDT, and its monitoring updates told users to flush their DNS cache. The fix was a registry lock that stops server block commands on zoom.us. It is the only incident since 2016 with a full written root cause, solution and prevention section on the status page.

December 16, 2025: multiple services in multiple regions

Zoom opened this at 4:34 PM PST on December 16 for inbound traffic problems in several data centers, added North America 18 minutes later, saw a recurrence at 5:12 PM, and at 5:56 PM said “a rollback is underway”. It marked Meetings and Phone as partial outage and Contact Center as degraded, then partial. The entry closed after 4 h 19 min. Zoom’s uptime page lists it against Phone and Contact Center for December 2025, two of the few months it shows below 100% (see below).

January 9, 2019: the oldest critical meeting outage

“Significant Meeting Platform Outage” is rated critical and named 5 components, including Zoom Meetings (core service), Zoom Software, Zoom Video Webinars and Telephone Services. The entry ran 2 h 11 min.

The longest Zoom incidents

Ten longest by status page length. 15 incidents stayed open more than seven days. Long entries are usually narrow (one dial-in country, one carrier, one region), not a global outage.

The longest entries are narrow faults that stayed open. The Sep 8, 2019 China entry ran 69 d 21 h. The August 2025 carrier problem in Europe ran 33 d with 33 updates, the most-updated long incident in the record. Across all incidents, 40% close within an hour and 25% run past four hours. The median in 2026 is 1 h 1 min, against 1 h 29 min for the whole record.

Longest in 2026

Zoom’s uptime page versus its status page

uptime.zoom.us ranked first in Google for this query in our search check. It shows 13 months of availability for 11 services and a 365-day strip of daily status. Its own text says “The global metrics shown on this page reflect service uptime for all Zoom users and do not indicate a service disruption for any particular customer account or individual user”. We matched each of its 11 services to the status page components that carry the same product name, over the same year (Nov 13, 2025 to Nov 12, 2026).

Status page incidents: incidents that name a matching component (for Meetings, the core “Zoom Meetings” component only; Meetings Audio maps to dial-in, dial-out, SIP and PSTN components). Day counts use Pacific time, the zone the uptime page uses. Months run November 2025 to November 2026.

Only two months move for any service: December 2025 and September 2026. Meetings shows 99.9507% for December 2025, which is about 22 minutes of downtime by our arithmetic, and 99.9914% for September 2026, about 4 minutes. Every other month is 100%, even though the status page lists 21 incidents on the core Meetings component in that year. The gap is in the method, not necessarily the record: Zoom calls these global figures for all users, and its daily strip grades days by a “user impact ratio”, so a fault in one region or one feature can leave a month at 100%. The uptime page also cites one event, “Issue with US08 ZCC cluster” on September 4, 2026, that has no matching entry on the status page. For a client in the affected region, the status page is the better record of what happened. Zoom also raised Workplace Pro’s annual rate 6.3% to $14.16 a user a month in early 2026, as our Zoom price increase 2026 ledger shows.

How this compares with other Zoom outage trackers

The counts depend on the definition. StatusGator says there were 265 Zoom outages since January 2025; Zoom’s own list has 398 unplanned incidents in that span. UptimeRobot gives an average resolved outage of 5h 43m across 17 incidents over five years. Across all 1,026 resolved incidents on Zoom’s page, the mean is 13 h 4 min and the median 1 h 29 min, so a short sample and a mean pulled up by long entries can both mislead. Downdetector counts user reports, a separate signal that can move before Zoom posts.

For incidents that started January 1 to October 31, 2026 (UTC), this pull finds 220 Zoom incidents and only 1 at partial or major outage. Zoom posts more incidents than most SaaS status pages we track while labeling almost none of them an outage, so counting by label alone would understate how often something breaks. Slack goes further and has labeled nothing an outage since November 2025, as our Slack outage history shows.

What this means for MSPs

Watch components, not labels

Subscribe to the components your clients use, by region, and alert on any change from operational. The page’s own settings show email, SMS, webhook and Slack subscriptions all switched on. Filtering on “major outage” would have caught 6 incidents in eleven years, and filtering on incident impact “major” or “critical” catches 8 since 2023. “Degraded performance” is what Zoom uses for most real faults, including regional call failures.

Plan for voice, not just meetings

If a client runs Zoom Phone or Contact Center, those are where 2026 incidents concentrate: 50 and 54 so far. 65 of those 80 name a region, and 31 started between 8 PM and 6 AM Eastern, when a US help desk may be thin. Keep a fallback route for inbound calls (a carrier-level forward or a second number), and check that emergency calling is tested, since Zoom Phone lists Emergency Calling as its own component in each of its seven regional groups. For Microsoft shops, the same discipline applies to Teams; our Microsoft 365 outage tracker covers that side.

Don’t quote the uptime page in an incident review

A client who lost calls for three hours in one region will not recognize a month at 100%. Use the status page incident, its times and its component list, and keep your own log. Ask Zoom for a root cause document when an event hits you: the status page has only 2 written root cause sections in 1,027 incidents, and the April 2025 note shows what a full one looks like.

Domain and DNS are part of uptime

April 2025 was not a Zoom software fault but a registry action on its domain. Check that your own clients’ key domains have registry lock where the registrar supports it, and keep a non-Zoom bridge (a phone bridge or another meeting platform) in the incident plan for when the meeting tool itself is the outage.

Search every Zoom incident

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Frequently asked questions

Was there a Zoom outage today?

As of November 12, 2026, the latest entry on Zoom’s status page is “Service Degradation Affecting Microsoft Integrations due to an underlying vendor issue.”, opened Nov 12, 2026 at 2:24 PM ET and still open when we pulled the data. Zoom posted 18 incidents in the 30 days to Nov 12, 2026. The last one Zoom marked as a partial or major outage was January 28, 2026: Partial Outage Affecting WhatsApp Integration.

Is there any way to see Zoom outage history?

Yes. Zoom’s status page at status.zoom.us (it redirects to zoomstatus.com) has a History tab that goes back to March 2015, three months per page, and uptime.zoom.us shows monthly availability for 11 services over the last 13 months. The searchable table on this page combines all 1,027 incidents in one list, with product, worst status and length.

How often does Zoom go down?

Zoom posted 225 incidents from January 1 to November 11, 2026, about 22 a month, up from 147 in the same part of 2025 and 114 in 2024. Most are partial: 226 of 227 incidents in 2026 never went past degraded performance on any component, and 1 reached partial or major outage.

What was the biggest Zoom outage?

By reach, April 16, 2025. Zoom’s root cause note says GoDaddy Registry blocked the zoom.us domain after a communication error with Zoom’s registrar, Markmonitor, so people could not start, join or schedule meetings. Zoom’s note gives 11:25 AM to 1:12 PM PDT. It is one of 7 incidents Zoom has rated critical since 2015.

Which Zoom service has the most outages?

Over the whole record, Zoom Meetings: 226 incidents name a Meetings component. In 2026 the order changed: Zoom Contact Center leads with 54, Zoom Phone has 50, and Meetings 36. AI Companion components appear on 32 incidents in 2026, against 22 in the same months of 2025.

What time of day do Zoom outages happen?

Incidents cluster in the US working day. 33% started between 10 AM and 3 PM Eastern, and the busiest hour is 12 PM ET (81 incidents), while in UTC the busiest hour is 16:00. Weekends hold 15% of incidents. These are times Zoom opened the incident or says it started, not when users first noticed.

Free to cite and republish with a link.

Methodology

References

1. Zoom Status, incident history (History JSON pages 1 to 48 and per-incident JSON). Accessed November 2026.
2. status.zoom.us (redirects to zoomstatus.com). Accessed November 2026.
3. Zoom Uptime, with its monthly and daily data files. Accessed November 2026.
4. Zoom Status, “Issue with multiple Zoom Services”, April 16, 2025, with root cause note. Accessed November 2026.
5. Zoom Status, “Issue with multiple Zoom Services in multiple regions”, December 16, 2025. Accessed November 2026.
6. Zoom Terms of Service. Accessed November 2026.
7. Atlassian Statuspage, component status and incident impact. Accessed November 2026.
8. StatusGator, Zoom outage history, UptimeRobot, Zoom status, IncidentHub and OnlineOrNot (comparison only). Accessed November 2026.

Research library

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