The Operations Desk for MSPs & MSSPs
Reliability intelligence for the people who run managed services.
News, playbooks, and benchmarks on SLAs, security operations, and the business of running a profitable MSP or MSSP.
Featured
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Data Engineer Salary by Experience: $95,000 at Entry Level I to $163,342 at Level IV, From 8,904 Labor Department Filings
Data engineer salary by experience from 8,904 H-1B filings: $95,000 median at entry Level I, $163,342 at Level IV, and why no year bands.
The Ops Brief
The MSP & MSSP newsletter operators actually read.
A tight weekly brief: the news that matters, one playbook, and a reliability benchmark. No fluff, no vendor spin.
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Data on the managed-services market
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The MSPs and MSSPs setting the standard for service reliability and operational excellence.
Latest coverage
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AI Engineer Salary vs ML Engineer Salary: ML Pays $37,741 More on H-1B Filings, Until You Compare the Same City
AI engineer salary vs ML engineer salary on 4,220 H-1B filings: $150,000 vs $187,741 median. In…
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Android Market Share by Version: 43.6% of Devices Run Versions Google’s Security Bulletins No Longer List
Android market share by version: Android 16 25.4%, 14 15.3%, 15 14.7%, 17 0.9%. 43.6% of…
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iPhone Market Share by Country: Denmark Leads at 67.0%, the US Reads 52.0%, India Sits at 5.1%
iPhone market share by country, October 2026: 27.6% worldwide, 52.0% US, Denmark 67.0%. Table of 100…
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Google Layoffs by Year: Notices Peaked at 2,219 in 2023, and Headcount Just Hit a Record 204,757
Google layoffs by year from WARN files: 2,219 workers in 2023, 1,033 in 2024, 155 in…
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Microsoft Layoff History Timeline: Notices in 8 of 13 Years, and a July Filing in 3 of the Last 4
Microsoft layoff history timeline from WARN notices and filings: 14,964 workers noticed since 2014, in 8…
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Entry Level DevOps Engineer Salary: $91,520 at Labor Department Level I, Climbing to $163,000 at Level IV
Entry level DevOps engineer salary from H-1B filings: a $91,520 median at DOL Level I, July…